Help CentreFrequently Asked Questions (FAQs)
What Do I Do With The Boiler That Has A Fault Code 118?What Do The Codes And Symbols Mean On The Front Of The Boiler?How Is ATAG Helping Installers With The New ErP Directive?Does It Cost Me Money To Become An ATAG Selected Partner?What Is A Product Fiche?Does The System Need An Auto By-Pass?Can 87-Degree Bends Be Used On Vertical Flue Systems?How Will It Affect Installer Businesses?Do I Need To Provide A Package Label If There Is An Existing Temperature Control System?Can A Merchant Sell Unlabelled Heating Products After 26th September 2016, If They Bought The Products Before That Date?Which Products Are Affected?How Will The ErP Compliance Be Enforced And regulated?What Is The ErP Designed To Do?Who Is Responsible For ErP?What Is The ErP Directive?Where Can The Flue Be Terminated For The iC, iC Economiser Plus, iS & iR Range Of Boilers?Do The Boilers Have A Pump Over-Run?Does The Boiler Require Compartment Ventilation?Wi-Fi Connectivity Issue With One Zone? Is Your One Zone Control Not Connecting To Your Wi-Fi, But The Rest Of Your Home Is?Frozen Condensate Drain Pipes – Fault Code 133 Or 501Commercial Boiler - Series A, S or Q?How Do I Speak To Someone To Apply To Become An ATAG Selected Partner?Do The Boilers Have A Built In Frost Protection?What Is The Maximum Equivalent Length Of A Boilers Flue?My System Comes On During The Night Or In Cold Weather When Not Asked For (System Has A 7-Day Digital Wireless Room Stat Or 24-hour Mechanical Wireless Room Stat?)Is There A Contract Or Minimum Commitment?